Last Updated: January 22, 2026

At PelviZen, your satisfaction is our highest priority. We are committed to providing expert medical education and continually strive to improve our offerings to better serve your needs. We value your partnership and welcome your input and recommendations to help us grow.

1. Annual Subscription Refunds

   We offer a full refund on annual product subscriptions if the request is made within 7 days (one week) of the initial purchase date.

2. Case-by-Case Reviews

   If you are outside of the one-week refund window, you may submit a written request for consideration. Requests must include documentation supporting any claimed extenuating circumstances. Refunds outside the 7-day window are not guaranteed and are granted solely at the discretion of PelviZen. Administrative fees may apply. Our ultimate goal is to arrive at a resolution that is fair to both you and the PelviZen community.

3. Our Commitment to Improvement

   Before finalizing a refund, we kindly ask for the opportunity to improve. We invite you to share your feedback or suggestions regarding why the product did not meet your expectations. Your feedback helps us maintain compliance, improve educational quality and protect the integrity of our learning ecosystem.

4. How to Request a Refund

   To initiate a refund request or to share your feedback, please contact our support team:

   • Email: customersupport@pelvizen.com
   • Subject Line: Refund Request - [Your Name]

   Please include your account email address along with any required documentation and a summary of your request and feedback so we can assist you promptly.

   Incomplete submissions may delay review or result in a denial.

5. Processing Time

   Approved refunds will be processed back to the original method of payment within 5–10 business days, depending on your financial institution’s policies. Processing timelines may be extended during periods of high volume or for requests requiring additional review.

6. Policy Updates (added this section)

   PelviZen reserves the right to modify this Refund Policy at any time. The policy in effect at the time of purchase will govern that transaction.