Effective Date: January 4, 2026

PelviZen LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Discovery Algorithm, or subscribe to our Premium services.

1. Information We Collect

   We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Data”).

   • Directly from You: Name, email address, and any information you input into our Discovery Algorithm.
   • Payment Information: Collected by our third-party processor, Stripe. We do not store or have access to your full credit card numbers.
   • Health Information: Any clinical data provided during a telehealth consultation is collected and stored by Tebra Health, our secure Electronic Medical Record (EMR) provider.

2. Third-Party Service Providers

   To provide a seamless experience, we share certain data with trusted partners. Each partner maintains its own privacy standards:

   • Stripe (Payment Processing)

     We use Stripe for payments, analytics, and subscription management. Stripe collects and processes your payment data under its own privacy policy.

     • Data Shared: Billing address, email, and payment method details.
     • Purpose: To process transactions and manage your Premium subscription.

   • Tebra Health (Electronic Medical Records & Telehealth)

     Clinical interactions are managed via Tebra Health.

     • Data Shared: Your medical history, intake forms, and telehealth video/audio data.
     • Purpose: To provide HIPAA-compliant clinical care and maintain your medical records.

3. How We Use Your Information

   We use your information to:

   • Operate the Discovery Algorithm and provide educational recommendations.
   • Manage your Premium account and process recurring payments.
   • Facilitate telehealth appointments with licensed providers.
   • Comply with legal obligations and protect against fraudulent activity.

4. Oregon Privacy Rights (OCPA)

   As an Oregon-based company, we comply with the Oregon Consumer Privacy Act (OCPA).

   • Right to Know/Access: You may request to see the personal data we have collected about you.
   • Right to Delete: You may request that we delete your personal data, subject to certain legal exceptions (such as medical record retention requirements).
   • Right to Opt-Out: We do not sell your personal data. You have the right to opt-out of targeted advertising.
   • Minors: PelviZen is not intended for individuals under the age of 16. We do not knowingly collect or sell the data of minors.

5. Data Security & Retention

   We implement industry-standard security measures to protect your data.

   • Clinical Data: Stored in Tebra’s HIPAA-compliant environment.
   • Financial Data: Managed by Stripe’s PCI-compliant infrastructure.
   • Retention: We retain your data for as long as your account is active or as required by Oregon medical record retention laws.

6. Cookies and Tracking

   We use cookies to remember your login status and analyze website traffic. You can manage your cookie preferences through your browser settings, though some features of PelviZen may not function correctly without them.

7. Changes to This Policy

   We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date."

8. End-User License Agreement (EULA)

   By downloading or using the PelviZen App, you acknowledge and agree to the following:

   • Acknowledgement: This agreement is between you and PelviZen LLC only, not Apple, Inc. PelviZen LLC is solely responsible for the app and its content.
   • Scope of License: You are granted a non-transferable, non-sublicensable license to use the app on any Apple-branded products that you own or control.
   • Maintenance & Support: PelviZen LLC is solely responsible for providing maintenance and support. Apple has no obligation to furnish any maintenance or support services.
   • Reporting & Moderation: You may report any objectionable content or abusive users on the app or directly to customerservice@mypelvizen.com. We commit to reviewing and acting upon such reports within 24 hours.

9. Contact Us

   If you have questions about this Privacy Policy or wish to exercise your data rights, please contact: PelviZen LLC Email: customerservice@mypelvizen.com Location: Oregon, USA

Medical Disclaimer

IMPORTANT: SEEK A DOCTOR’S ADVICE IN ADDITION TO USING THIS APP AND BEFORE MAKING ANY MEDICAL DECISIONS.

1. Not Medical Advice

   The automated features, discovery algorithms, health tracking, and informational content within the PelviZen app are provided for educational and informational purposes only. This content does not constitute professional medical advice, physical examination, diagnosis, or treatment.

2. Consult Your Doctor

   You should always seek the advice of your physician or another qualified healthcare provider in addition to using this app and before making any medical decisions or changes to your health regimen. Never disregard professional medical advice or delay seeking it because of information you have read within this app.

3. No Doctor-Patient Relationship

   Use of this app’s general features, including the Discovery Algorithm and Premium subscription, does not establish a doctor-patient relationship. A formal doctor-patient relationship with our providers is only established if and when you explicitly engage in a clinical consultation through our integrated Telehealth Practice (facilitated via Tebra Health) and complete the necessary clinical intake and consent forms.

4. Emergency Situations

   THIS APP IS NOT INTENDED FOR USE IN MEDICAL EMERGENCIES. If you think you may have a medical emergency, call 911 (or your local emergency services) or go to the nearest hospital emergency department immediately. Our services are not monitored 24/7 and are not intended for acute or emergency situations.

5. Limitation of Liability and Risk

   By using this app, you acknowledge that you rely on the information provided solely at your own risk. PelviZen LLC and its affiliates shall not be liable for any damages resulting from your use of the app, algorithm, or premium content. While we strive for medical accuracy, we do not guarantee that the information provided will be 100% accurate for every individual or result in a specific health outcome